One of the nicest recent additions to Worldprofit was Sophia AI. Previously, live monitors were on duty in the Live Business Center 24x7. George and Sandi decided to create an intelligent AI agent (Sophia) to automate those duties.
Sophia was "trained" with years of transcripts of Live Business Center responses, support tickets, and member training to create an agent that not only answer questions dynamically, but also makes SALES recommendations based on the context of the interaction with the user.
Once an Associate interacts with Sophia, a transcript of the interaction is sent to the SPONSOR. I was able to immediately review that interaction, and I then created a personal email response that explaned how I use the services that Associate was asking about.
What a GREAT tool that gives immediate follow-up opportunity!
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Rich Moyer |